Track: Business Management

Abstract

To date Employee Turnover is at an all-time high whilst and employee retention within the hospitality industry is at an all-time low during the COVID-19 Pandemic which has created certain problems within the industry. Indonesia’s employee turnover rate is rising whilst employee retention within Indonesia is lowering. The purpose of this study is to analyse the retention rate of hotel employees during the COVID-19 pandemic, based on the characteristics of respondents of this demographic which is: hotel star rating, position, department, gender, age, education, years of work experience, total length of work, working experience as a supervisor or manager. This research is a quantitative research with a descriptive approach.  Data collection method is conducted through online survey using questionnaire.  Stratified random sampling is used for obtaining data and the Bartlett categorical data formula is used to determine the amount of data.  Data collected is analysed by SPSS for validity, reliability, descriptive analysis and cross tabulation.  The findings of this study show that characteristic attributes employees of 5-star hotels, managerial position, front office department, male gender, age 26-35 years, bachelor's education, work 2 years, total work over 10 years, and work experience 2-5 years as supervisor or manager have high retention rates. This study provides empirical evidence that employee with the attributes mentioned above, are those who survive and will stay in the company even during the COVID-19 pandemic.

Keyword: Demographic, Turnover, Retention, COVID-19