3rd South American International Conference on Industrial Engineering and Operations Management

Insurance Technology (Insurtech) : A Momentum To Restore Public Trust In Insurance During Pandemic

Ninnasi Muttaqiin, Reizano Rasyid & Azmil Chusnaini
Publisher: IEOM Society International
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Track: Business Management

Indonesia is one of the countries experiencing an economic crisis due to the Corona pandemic. Although the Covid-19 pandemic has had a negative impact on various industrial sectors, in fact in the midst of this pandemic and economic uncertainty, the Insurance technology (insurtech) sector or technology-based insurance is actually experiencing rapid growth in Indonesia, this is because public awareness of the importance of health protection is increasing. during the pandemic. This study aims to analyze the creation of a relationship between technology related, knowledge related, and trust related in insurtech through collaboration in utilizing digital platforms that are popular in the market, both e-commerce platforms, ride-hailing platforms, and insurance platforms

Published in: 3rd South American International Conference on Industrial Engineering and Operations Management

Publisher: IEOM Society International
Date of Conference: May 10-12, 2022

ISBN: 978-1-7923-9159-0
ISSN/E-ISSN: 2169-8767