Track: Supply Chain Management

Abstract

The purpose of the study is to determine the service delivery performance of trading companies in the Philippine power generation industry. The study will determine the service gaps that are found in the service delivery performance of trading companies. To proceed with the study, the researcher had to (1) assess the delivery performance of trading companies in areas of price competitiveness, order fulfillment, and product quality; (2) To formulate strategic measures and sustainable solutions in closing service gaps; (3) To create a well-designed implementation plan in order to obtain full benefits of the strategies identified. Service quality survey was used to know the ratings of trading companies and power plants in the service delivery performance of trading companies. Analysis of variance was also used as a statistical treatment of data. The study used Why-Why and How-How diagram to identify the root causes of the main problem and to conduct a possible solution to that problem. The study also conducted an implementation plan found in different related literatures. The study will benefit trading companies in the inbound supply chain component of the power generating industry in the Philippines.