Supply chain alignment is one of the blockchain roles in supply chain digitization. In this study, supply chain alignment is the ability to integrate processes of all supply chain members for better logistics service company performance; supply chain complexity relates to the number, variety, variability, and uncertainty performed by the services, processes, and network of the logistics service provider; supply chain resilience refers to supply chain capabilities of logistics service providers to prevent and minimize the disruption impacts by developing readiness, quick response and recovery abilities. The study intends to examine the moderating effect of supply chain complexity on the effect of supply chain alignment on resilience. Supply chain alignment is an exogenous variable with three indicators, namely internal, suppliers, and customer integrations. Supply chain resilience constitutes an endogenous variable with five indicators, namely relevant information, timely information, accurate information, collaborative plan, and flexibility. Supply chain complexity is moderating variable with three indicators, namely product complexity, process flow complexity, and network complexity.  In collecting data, it was used electronic questionnaires or g-form and purposive sampling techniques with a sample size consisting of 48 respondents. The study examined two hypotheses by using SEM (Smart-PLS) both direct and moderating effects then the results were discussed further and their implications

Keywords

Supply Chain Alignment, Supply Chain Resilience, Supply Chain Complexity, Logistics Service Provider