3rd South American International Conference on Industrial Engineering and Operations Management

Why Service Climate Matters for Supply Chain Adaptability and Resilience of Logistics Service Provider: A Study of Blockchain Applications

0 Paper Citations
Track: Supply Chain and Logisitcs Competition

Supply chain adaptability relates to ability of logistics service provider in implementing adaptation to market change in terms of strategies, products, and technologies. Adaptability is one of important aspect as a consideration for implementing blockchain technology in supply chain. Whereas the supply chain resilience refers to capability of logistics service providers (LSP) in preventing disruptions and reducing the impact of disruptions in accordance with the extent of their readiness, quick response, and recovery. Service climate relates to LSP employees' perceptions about how their companies appreciate them if they provided the excellent service for their customers. In this study, supply chain adaptability is an exogenous variable and measured by three indicators, namely design, operations mix, and physical facility mix. Supply chain resilience constitutes endogenous and measured by five indicators, namely relevant information, timely information, accurate information, collaborative plan, and flexibility. The service climate is a moderation variable and measured by three indicators, namely employees’ perception about service quality, customer expectation, and customer position. The study used a quantitative approach and cross-sectional survey method. Electronic questionnaires or g-form and purposive sampling were used in collecting data with sample size consist of 48 respondents. The study investigated the moderation effect of service climate on the effect of supply chain adaptability on supply chain resilience. In processing data, SEM-PLS (Smart-PLS) was used in this study to examine the effects and then carried out further discussion and its implications

Supply Chain Adaptability, Supply Chain Resilience, Service Climate, Logistics Service Provider


Published in: 3rd South American International Conference on Industrial Engineering and Operations Management

Publisher: IEOM Society International
Date of Conference: May 10-12, 2022

ISBN: 978-1-7923-9159-0
ISSN/E-ISSN: 2169-8767