Track: Business Management

Abstract

Anaesthesiologists have a variety of services with a variety of customers or patients. Still, most of the science is only on the basis of the assessment and the literature on certain objective results, such as nausea and vomiting, pain, hemodynamic. However, after undergoing anaesthesia, patient satisfaction has not been paid more attention and has not been comprehensively studied. It is very different from other industries, where customer satisfaction is the main point of activity in their activities. This paper attempts to provide an understanding of the literature on patient satisfaction with anaesthesia services in patients who have received anaesthesia service, where this literature has been collected from various related sources. This research is designed using a qualitative approach through literature study. Reviews of patient satisfaction with anaesthesia services were carried out by reading and analysing 30 peer-reviewed journal articles and summarised in two tables, namely journal articles and publisher distribution and article categories based on their subject. This study's findings are that patient satisfaction is a complex and multi-dimensional concept, which is influenced by several variables such as previous anaesthesia experience, techniques used, duration of procedures, respect for privacy, and communication. In conclusion, patient satisfaction with anaesthesia services can increase or decrease. Several factors can influence this, and these factors can be properly handled by creating awareness about the importance of customer satisfaction in service and conducting training to improve it in people who work in an anaesthetic environment, including anaesthetists.

Keywords: Patient satisfaction, anaesthesia services and mini-review approach