Track: Business Management

Abstract

The government's civil service officers are linked to efforts that benefit the broader public sector services, assisting in the successful delivery of government services through innovative behavior and service excellence. The primary objective of this study is to ascertain how to regenerate innovative behavior from a knowledge-based public service perspective by examining the mediating roles of service behavior and two independent variables; service orientation and social capital. This study focuses on officials from the Ministry of Internal Affairs. A systematic questionnaire was used to collect primary data based on the literature review. Using SmartPLS (Partial Least Square) 3.28 software to test the model's hypothesis. The PLS-SEM analysis is a two-step procedure that evaluates the measurements and ends with evaluating the structural model. The research findings indicate that service behavior can mediate between service orientation and social capital, promoting innovative behavior. Furthermore, these findings imply that the emotional support provided by social capital can contribute to the capacity of public sector officers to innovate sustainably.