Track: Quality Control and Quality Management

Abstract

Advancing Small and Medium Enterprise’s or SMEs with the use of digital technology such as e-commerce has become a solution during the COVID-19 pandemic so that the idea to create an integrated forum consist of consulting services, consulting education, and consulting financial that can help SME entrepreneurs manage both their business and their financial. The methods for the website creation process, is Descriptive Analysis with SPSS, and Quality Function Development (QFD) for the scaling and comparing between for rival companies such as Udemy or Skill Academy. Results from SPSS are respondents agree to have a consultation, business funding and online learning to grow their business for at least 1 year, with a little amount to spend. Results from QFD Method also gained that the most priority that customer wants is this website could helped to develop SME business, with the importance is 34%.  Also, achieved the priority gained the most difficult to achieved and giving an online learning takes the highest cost and time. The use of the Wix website as a model in creating a website to ensure that every idea from consultation, online learning and business funding could be implemented to the customers.

Keywords

Quality Function Development, Website Development for SME, SPSS, Wix application, User Interface.