Track: e-Business/e-Service/e-Commerce

Abstract

The Industrial Revolution 4.0 encourages the implementation of e-procurement in the ERP system as a strategy to facilitate procurement transactions between buyers and suppliers. E-procurement 4.0 is designed to improve data transparency and accuracy. One of the features of the e-procurement application is the self-service e-supplier. This feature connects the post-procurement process between buyers and suppliers. Self-service e-suppliers are expected to be integrated with external systems such as Enterprise Resource Planning (ERP). The object of research in this study is manufacturing companies and information technology companies in Indonesia that have used Oracle JD Edward. These companies are assumed to be internal customers and involve management departments and functions such as finance, procurement, and IT as the main users. This study uses the Quality function deployment (QFD) analysis method for the product development process based on the technical response generated by the QFD analysis. The collection of consumer needs data is grouped using an Affinity Diagram. The relative importance of each need is determined using the Mudge Diagram method. In 3 phases of QFD, this research produces technical responses and design specifications from self-service e-suppliers. Integrating the oracle’s JDE and E-Procurement for the feature of self-service e-supplier has been successfully performed, as based on the usability testing at the stage of the user acceptance test (UAT).

Keywords

E-procurement 4.0, self-service, Oracle JD Edward, QFD, ERP