Track: e-Business/e-Service/e-Commerce

Abstract

Property insurance is an insurance product that provides compensation in the event of damage to the insured property. The property covered includes houses, office buildings, and others. This problem becomes an obstacle to the claim realization process so that a mechanism is needed that can improve the efficiency of the claim process. Blockchain technology can be a solution to this problem because blockchain technology has smart contract and auto validation features that can speed up the process of submitting property insurance claims. Thus, the purpose of this research is to improve the efficiency of the property insurance customer claim submission process using block chain technology. The research method uses a qualitative approach through observation in insurance companies, especially property insurance to identify problems, especially problems related to the claim process. To determine alternative solutions using a literature study that focuses on information technology-based solutions.