Track: e-Business/e-Service/e-Commerce

Abstract

The insurance industry is a collection of service companies that provide protection services to customers with agreements and agreements from several parties involved. The conventional mechanism of the insurance claim process has the potential to cause fraud and a high risk that will harm the parties involved. On the other hand, block chain is a technology that one of its features is to provide a ledger where insurance companies can transfer insurance claims to an immutable ledger and help eliminate sources of fraud that are common in the insurance industry. The aim of this research is to help reduce fraud and risk for the insurance industry in general. The research method uses a qualitative approach through observation of the mechanisms and business processes in insurance companies, especially those related to the claim process, to identify existing problems. Literature studies are used to find alternative solutions with information technology. The result of this research is a block chain model to reduce fraud and risk for the insurance industry in general.