The need for an efficient and modern company's receiving area has never been more strategic - equipment costs and demand continue to increase every year. The big challenge is to balance the number of workers, receiving capacity, and the number of receiving docks. This work considered measuring and analyzing times and methods, historic data, chrono analysis, current cycle times, and takt time. The main purpose of this paper is to simulate the feasibility of operation of a global technology company that supplies global electronics manufacturing services, located in Sorocaba, São Paulo. It was used the digital twin software FlexSim to simulate the receiving area.