Track: Business Process Management and Digital Transformation

Abstract

Digital Transformation in the government sector continues to increase because it has become necessary for these organizations. Citizens also need easy and flexible government services in digital form. Changes in public services or coordination between departments from conventional to digital have a tangible impact on the organization in the government sector. These changes due to digital transformation are not easy to implement. The business process must follow applicable regulations because it is a standard rule in the government. Process mining is necessary to improve, evaluate and monitor business processes in the government sector and comply with the regulation. This study aims to discover the types, algorithms, process mining tools, and government sector research output. The literature review research on process mining in the government sector informs that the discovery type is the most used. In addition, this research suggests that process mining can improve existing frameworks or create a new ones considering that process mining techniques are very flexible and not limited to particular contexts or countries.