Track: Business Process Management and Digital Transformation

Abstract

In this digital era, the development of information technology is increasingly sophisticated and integrated. In the education sector, the most integrated information technology tool is the Learning Management System (LMS). Several ministries in Indonesia have adopted LMS as a strategy to increase the competence of the state civil apparatus. Availability LMS has great organizational potential, but several studies have shown that LMS exhibits high failure rates. Therefore, this study aims to determine what factors encourage LMS acceptance so that LMS use can be maximized.

This quantitative research is conducted with factor analysis based on a combination of the Extended Unified Theory of Acceptance and Use of Technology (UTAUT2) and Technology-to-Performance Chain (TPC) models. Data collection were carried out by conducting an online questionnaire survey to LMS users at the Human Resources Development Agency of the Ministry of Law and Human Rights. The data was processed using SPSS software with the Confirmatory Factor Analysis (CFA) method. This study resulted in two groups of new factors driving LMS acceptance rates: Management Support (factor 1) and Learning Facilities (factor 2).