Track: Operations Management

Abstract

The purpose of this study was to determine the effect of the determinants of organizational citizenship behavior and project performance: the role of communication frequency as moderating variable. The method used in this research is a quantitative method. The subjects in this study were employees of the property industry with a sample of 100 taken using random sampling. The analysis used in this study was a structural approach to the Equation Model (SEM) with the help of smart PLS. with the results that Leader Member Exchange has a significant negative effect on Project Performance, Quality Work Life has a significant negative effect on Project Performance, Innovative Work Behavior has a significant positive effect on Project Performance, Leader Member Exchange has a significant positive effect on Organizational Citizenship Behavior. Quality Work Life has a significant positive effect on Organizational Citizenship Behavior, Innovative Work Behavior has a significant positive effect on Organizational Citizenship Behavior, Organizational Citizenship Behavior has a significant positive effect on Project Performance, Communication Frequency has a significant negative effect on Project Performance, Leader Member Exchange mediated Organizational Citizenship Behavior has a positive effect significant on Project Performance, Quality Work Life mediated by Organizational Citizenship Behavior has a significant positive effect on Project Performance, mediation of Organizational Citizenship Behavior moderated by Communication Frequency has a significant positive effect on Project Performance.