Track: Business Management
The ever-changing business all around the globe keep the organizations on tiptoes to thrive and succeed in dynamic environment. As a result, the accomplishment of an organization largely depends upon the how agile it is toward the changes which results in superior business performance. The factors, domain and functional approach varies between the organizations in service and manufacturing. Both are different in characteristics; therefore, they have different effect on their success. Much study has been done on organizational agility in manufacturing sector but very few research have been conducted in services. There is a need to study the gap. This paper attempt to highlight the functional domain through secondary information and underpin key factor in service as well as manufacturing sector which will help in setting further explorative research agenda.