Track: Business Management

Abstract

This study undertook an analysis of the information available relating to the efforts of the local government to reform public services, especially in relation to the impact of the introduction and operations of   One Stop Service Offices in local government.   The study used a qualitative approach.  The results of the study show that the public service reforms undertaken by the local government have been successful, especially in the area of licensing services relating to business and investment through the formation of One Stop Service (OSS) offices. This innovation which has included the implementation of changes in the licensing services procedures, making them more concise and simple. The previous service, which was distributed has now been integrated into a single service office, with the local government also making changes in governance to simplify licensing procedures, thereby resulting in an improvement in the environment for investment and business in the city.