Track: Healthcare

Abstract

Minimizing crowd volumes at Emergency Departments (ED) of healthcare delivery systems is of paramount importance to healthcare providers. One of the most promising option for doing so is the designing of at-home healthcare delivery system and its successful implementation to avoid the visits to the ED by patients with non-critical ailments. In this research, various concepts of providing healthcare services in out of hospital environments have been studied and their merits have been identified and studied. By integrating these approaches with recent technological advancements, an improved design of the urgent care at home delivery system is proposed in providing better services to patients. This study takes into consideration various pilot projects on delivering healthcare at patient’s home, and identifies opportunities and approaches to improve this system. The study works as a guideline in developing strategies for implementing continuous improvement philosophy in system design, in techno-economic analysis of decision regarding outsourcing vs. self-implementation of system’s components, in performing feasibility studies of integrating technological tools and implementing enterprise resource planning environment in healthcare delivery system. The study also provides approaches for integration of Information Technology tools for better system performance.