Track: Human Factors and Ergonomics

Abstract

Some jobs in the telecommunications sector are having high risk level of accidents, including the job of those provisioning technicians. In telecommunication companies which were the object of research, the rate of work accidents due to falls from a height and contact with sharp objects has increased in two years periode (2016-2018). Therefore, it is important to pay attention to the behavioral aspects of workers to minimize the risk of work accidents. This study aimed to identify the safety behavior factors that are relevant to the job of a provisioning technician. Questionnaires were distributed to 179 provisioning technician workers in one company in Bandung area. The number of questionnaires returned was 64 (response rate 35,75%). Data processing was carried out using exploratory factor analysis to determine the safety behavior factors. The results showed that there were12 indicators that grouped into three factors of work safety behavior namely: safety concern, safety compliance, and safety participation. These safety behavior factors can be used to develop recommendations for safety behavior improvement program for provisioning technicians.