Track: Business Management

Abstract

Achieving targets is one of the most significant indicators in measuring employee performance. Successful workers meet deadlines, make sales through positive customer experiences, and build the brand. Consumers believe that the organisation is numb to their interests when workers do not work well and may seek support elsewhere. On the other side, this study looks at public services employees, namely Fire Department at West Jakarta, Indonesia, due to their working hours not full-time. However, they should be working when the fire accident happens and ready any times. So, it may be not easy to measure their working performance. In line with the issues, the present study is written to analyse the relationship of job satisfaction, work discipline, motivation, and work competence on employee performance of the Fire Department at West Java, Indonesia. The design of this study is a quantitative approach through a survey questionnaire with a Likert scale. A total of 100 employees have participated in this study and collected using a purposive sampling technique. The data analysed using path regression technique (Partial Least Square) by assisting the prominent statistical software for non-parametric test, namely SmartPLS-3. By using the path regression analysis, this study found that job satisfaction, work discipline, motivation, and work competence have a positive and significant relationship with the Fire Department's employee performance at West Java, Indonesia. In conclusion, this study has successful analysing the factors that affect employee performance. Also, the three selected variables have a positive and significant effect on employee performance. Thus, it is crucial to the government as the public services department's primary stakeholder to emphasise job satisfaction, work discipline, motivation, and work competence to increase employee performance.

Keywords: Work discipline, motivation and competence, job satisfaction, employee performance