Track: Healthcare Systems

Abstract

Healthcare is considered as a very important institution for people and had been recognized providing medical care for people. FM in healthcare need to be given priority compared to other sectors because it’s dealing with human life. The service delivery and performance in healthcare required most sophisticated approach compared with other organization. People would always express their views in media with regards to the quality services rendered by healthcare. The issue of service quality and performance are plaguing among the healthcare throughout the country over the years. This paper is proposed to identify the performance management criteria in a comprehensive and rank this criterion by applying the Delphi Method. This method includes three rounds of allocation questionnaire to the experts panel in the field of facilities management. A total of 10 experts selected to determine the performance criteria manaegement model in healthcare. The criteria will be used as components to develop a strategic performance management for FM in Malaysian healthcare. The application of this model provides the guidelines to the healthcare in their performance management.